Shipping & Returns

SHIPPING POLICY

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We do not charge anything for shipping whether the product is shipped in USA.

Free Shipping

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 5 – 12 days (Monday to Friday). Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 2-3 business days (Monday to Friday).

How do you ship?

We ship orders from our fulfillment warehouses right here in the USA and from some international warehouses using USPS mostly, Standard Shipping and occasionally UPS & Fedex. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

But please note, we only ship items to within all the states of the USA, except Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, and all the Armed Forces Bases. And we don't ship to any other location out of USA. 

International Shipping Policy
BigBoxDeal does not ship internationally.

Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit:
If you find a parcel is damaged in-transit, please get in touch with our customer service and send some photos showing all you got in the package and the damaged area. 

Full Shipping Policy Page

 

Returns Policy

Returns

If for whatever reason the product you bought at our store arrives defective, broken or damaged, or we shipped the wrong item, you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on bigboxdeal.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at support@bigboxdeal.com to request and receive an RMA. We'll need some photos of what you got and in some cases a short video as a proof of the product condition. The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in the same condition in which it was received. All accessories originally included with your purchase must be included with your return.

Full Returns Policy Page

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We Stand By Our High Quality Products and Your Satisfaction is Guaranteed.

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Free Shipping On Every Order. 5-9 Days USA Avg. Delivery. Easy Returns.

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